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GDPR Compliance

Last updated: May 22, 2026

Our Commitment to GDPR

Cool Rapids is committed to complying with the General Data Protection Regulation (GDPR) and protecting the personal data of individuals in the European Economic Area and the United Kingdom.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for us to process your data for specific purposes
  • Contract: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
  • Legal Obligation: When we must process your data to comply with legal requirements
  • Legitimate Interests: When processing is necessary for our legitimate business interests, provided these interests do not override your rights and freedoms

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies beyond the first request.

Right to Rectification

You have the right to request correction of any inaccurate personal data and to have incomplete personal data completed.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your personal data to another organization or directly to you, where technically feasible.

Right to Object

You have the right to object to processing of your personal data under certain conditions, particularly for direct marketing purposes.

Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Address: 47 Oakwood Avenue, Reading, Berkshire RG2 7DL, United Kingdom

We will respond to your request within one month. In some cases, we may extend this period by two additional months if your request is complex or we receive multiple requests.

Data Protection Officer

For questions about how we handle your personal data or to exercise your rights, you can contact our Data Protection Officer at [email protected].

International Data Transfers

We primarily process data within the United Kingdom. If we transfer your personal data outside the UK or EEA, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate supervisory authority within 72 hours of becoming aware of the breach.

Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal effects or similarly significant effects on individuals.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting, or reporting requirements.

Updates to This Policy

We may update this GDPR compliance statement from time to time. We will notify you of any significant changes by posting the updated statement on our website.

Contact Information

If you have questions about our GDPR compliance practices, please contact us:

Cool Rapids
47 Oakwood Avenue
Reading, Berkshire RG2 7DL
United Kingdom
Email: [email protected]

Cool Rapids

Expert garden care services across the United Kingdom.

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